Robin Murray - Touching The State

Touching the State is a collaborative project between the Design Council and the Institute for Public Policy Research. It explores the role of design in mediating the most important encounters between our state and citizens. From the voting booth to the citizenship ceremony, our interactions with the state are designed in ways which are increasingly out of step with experiences in other areas of life. Can these encounters be designed differently to increase engagement and a sense of citizenship?

Erling Brjonvinsson KLIV Healthcare Videos

KLIV is a learning method for healthcare professionals supported by mobile technology. It allows co-workers to produce their own video learning material and distribute it on handheld computers; this enables the practitioners to re-organise their competence development in new ways. The method has become part of the daily work at the Intensive Care Unit at the University Hospital in Malmo, Sweden. Barcodes are associated to the videos and placed out in the work place where needed. When the personnel need to be reminded about how a task is carried out, they can view their colleagues' films in a handheld computer by scanning a barcode.The KLIV learning method has created new ways of organizing the production as well as the sharing practice based knowing. (English)

John Thackara - Quality Time At High Speed

What would it mean to design for fast and slow speeds? Today's high speed train (HST) travel is a marvel of speed (and profligate resource consumption). It is transforming the experience of space and time of 13 million travellers who already use it each year - and of citizens who live in places where the trains stop. But we have not made space for reflection on the cultural consequences of it all. To fill this gap, the High Speed Network Platform, an association of 15 European regions, and Urban Unlimited, a planning firm, asked Doors of Perception to organise a cultural expert workshop on the theme, "quality time". and its consequences for city nodes. The aim was to develop project ideas for services and situations that connect people, cultural resources, and places, in new combinations.

Ester Polak - Milk Chain

One in three consumers would pay more for locally-produced food. Many millions are unable to buy the organic food they want through lack of availability. In the UK for example, 50 percent of the organic milk produced is sold at a loss to the non-organic market. There are opportunities all over the world to develop new distribution systems connecting food producers to citizens. Logistics tools and services could be adapted from other situations. MilkLine plots one of the countless movements of the international food trade using GIS. Milk produced by Latvian farmers, made into cheese by a local factory with the help of an Italian expert, transported to the Netherlands, stored in a charming Dutch cheese warehouse to ripen, sold at the Utrecht market and finally eaten by Dutch citizens.

Hugo Manassei, NESTA
Deborah Szebeko, Think Public
Nicola Koller, Design Matter
Suzi Winstanley & Harriet Harriss, Design Heroine
Indri Tulusan, Teko

Will health systems bankrupt the west, drive medical staff to despair, and dissatisfy their users in perpetuity? The National Endowment for Science Technology and the Arts (Nesta), together with the Health Modernisation Agency, both from the UK, are supporting a series of projects to do with service design for health care that will be presented at Doors 8 in New Delhi next March. The Amsterdam meeting was a first step in freaming the scoipe of the joint project.

Debra Solomon - Nomadic Banquet

Imagine a food journey in a city that is focussed around street-food vendors identified and reached through GIS and mobile phones. How would it work? What would the touch-points in such a service need to be like? Debra Solomon once worked at Amsterdam's famous Supper Club, is a member of the slow-food movement, and has recently led food-related design workshops in China and India.

Asier Perez - Mexico City Ice Cream

Funky Projects' Ice-Cream project consisted in creating a product that contains Mexico City's historical identity. The team created an Ice Cream made of nopal (Mexican cactus) as a communication tool. Local shopkeepers made it using traditional tools.The ice cream generated conversations that the mass media are still interested in. The project is waiting for being commercialised all around Mexico. An international supermarket will distribute it. The project included designing interactive services, testing cultural behaviours, and creating environments and situations that encourage participation and involvement.

Live Work - Time & Motion

How can the design of services impact the design of the car? This workshop sought to design new interactions between people and cars and investigated the question of how the future of mobility could be based on a more service-based user experience. Post-graduate interaction design students explored new design spaces in the car and prototyped innovative interactions for a service-based mobility. In collaboration with designers from Fiat the group developed and presented design concepts, demonstrating how their ideas would work and feel. The general goal of the project has to develop design solutions from a collaboration with industrial companies. In this case, the specific goal was to develop innovative interactions in the context of mobility: - Identify new design spaces in the car; - Design innovative interactions for a service-based mobility; - Understand and support the design "continuity" between services and touch points: from macro to micro scale; - 'Be aware of the feasibility of your design solution!': sort of roadmap from now to future; - Communicate well and deliver an easy to understand documentation of the project; - Convince Fiat to incubate one of the ideas presented at the end of the workshop.

Peter Gall Krogh - Spark! Design And Locality

The Bonholm Rooster, a superior kind of chicken, is a star product on "Food Island". So is the legendary white salmon, a ghostly creature that passes quietly by this Danish island (it sits between Sweden and Poland) only in winter months. This desolate but fertile spot was the location for the final workshop in Spark!, a service design project in response to the question: when traditional industries disappear from a locality, what is to take their place? (Nexo, on Bonholm, is one of dozens of Baltic and European fishing ports where industrial fishing has become unsustainable). The SPARK! project was an EU-funded Culture 2000 project, focusing on the early-stage design of new services and infrasructures in five disadvantaged localities in Europe. The project consisted of five workshops all hosted locally and carried out in collaboration between a design school or architecture school and the local municipality. Each local partner provided preparation material describing the locality plus a local venue for a 10 day workshop where approximately 30 students in design and architecture + teachers and experts participated. The presentation will focus on the workshop in Nexoe, Denmark reporting on some of the results and reflect on the project as it was carried out including success factors and things to be improved.

Lucas Verweij - Fused Space

"Can you imagine a way to enable novel and exciting interactions in public space, using new technologies?" A first prize of ten thousand euros was at stake in Fusedspace, an international competition organised by Premsela (The dutch organization that leads the promotion and development of dutch design) to find inspiring applications for new technology in the public domain. You had to pay 50 euros to enter, but ideas were reviewed by a jury which included editors and writers (Max Bruinsma, Ole Bouman, Charles Leadbeater, Marleen Stikker) and designers and architects (Amy Franceschini, Adam Greenfield, Natalie Jeremijenko, Jouke Kleerebezem, Knowbotic Research. Christian Moeller, Anne Nigten, Franziska Nori, Joachim Sauter).

Malcolm Linsday - Urban Learning Space

The aim of the Sound Castles Project was to enable the Primary 7 class (aged 10-11) of Blackfriars Primary School, in the Gorbals area of Glasgow, to gain a fresh understand and experience of contemporary architecture. Sound Castles emphases a different aspect of architecture and creativity in four ways: 1. Sound exploration and sampling workshop within a building familiar to the children. The building chosen was St Fransis Centre which is of notable architectural status. 2. Classroom workshop, aimed at the design of new buildings for four conceptually distinct virtual worlds. 3. Workshops in the Virtual Environment and VISION Laboratories, University of Strathclyde, where the children experienced both the St Fransis Centre and the their new designs through the laboratories' advanced interactive virtual reality display systems. 4. Attendance at a concert in the St Fransis Centre, where the children experienced a new music composition performed by the BT Scottish Ensemble which incorporated sound samples created by them within the same space.

Sean Blair - Service Design Institute

Service design can improve the effectiveness and efficiency of service delivery in a multitude of contexts. Until now, however, most services have been 'designed' in an ad-hoc way. No institution currently specialises in the design and engineering of services. Spirit of Creation, whose client is One North East (based in Newcastle, UK) is a consortium developing the concept and business plan for a new institution to fill this gap.

Pete Avondoglio - Working With Volvo trucks